Refund policy

Do you offer exchanges or refunds?

We will offer a one-off exchange for store credit in the form of an online gift voucher, considering the request and garment meets the requirements of our exchange policy. You can read our exchange terms and conditions here.

Do you offer exchanges or refunds?

You’re welcome to contact our wonderful customer care team.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Digital Gift Cards:

Digital gift cards are not eligible to be refunded.

Online store credit gift cards are valid for three (3) years from date of creation


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aldenclothing.com