Privacy Policy

This is the Privacy Policy of Alden Clothing - ABN 64217212385

At Alden Clothing, we are committed to protecting your personal information and will always handle your information securely and carefully. As such, Alden Clothing complies with all privacy laws that regulate the collection, usage, storage and protection of your personal information.

Our Privacy Policy applies to all your dealings with Alden Clothings website, or via our customer care team.

What personal information do we collect?

In most cases, we collect your personal information when you place an order or enquire via our website to request information or assistance. This personal information may in include as an example:

  • Your name and contact details (such as delivery address, contact number and your email address).
  • Your purchase history.

We do not collect financial information or retain credit card numbers used to purchase products as this information is collected by a financial institution that will have its own Privacy Policy. If you are contacted, whether directly or via email to provide sensitive personal information, do not provide this information as the requester may be fraudulent. You can advise us of any attempts of fraud by contacting our customer service team. 

When and how do we collect your personal information?

We collect personal information directly from you when you engage in and consent to communications from us. Your consent may be expressed or implied by an action you take or do not take (for example, because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us, ask to find out more about our products or services, make an exchange claim, use our website or other applications and when you correspond with Alden Clothing on the phone or via email.

We may also collect information about how you use our website or applications to help us better serve you, including the automatic collection of data through “cookies’.Cookies are automatically stored by your browser, and they store information including the time and date of your visit, pages you have visited, your server address and the type of browser you are using.

We collect Cookies to better understand your browsing and purchasing behaviour, as well as to analyse and track website usage. This may allow us to determine the popularity of products and content as well as to deliver targeted advertising. We may also use this information to improve your online experience, including for security purposes.

We also use third parties such as Facebook, Instagram and Pinterest for marketing and advertising who may also use cookies.

Why do we collect personal information?

  • To accurately process transactions and orders.
  • To provide customer service and respond to feedback.
  • To better understand your preferences and requirements so that we can improve our service to you and others.
  • To provide you with information about our products and services.
  • To best monitor activity on our website.
  • To compile customer databases.
  • To comply with any legal obligations, or matters relating to our employees.

You do not have to provide us with personal information.

It is your choice where to provide us with your personal information or not, when purchasing products or requesting communication from us. However, if you choose not to provide us with your personal information, we may be unable to provide you with the product or service that you may wish to receive. When visiting our website, you can change settings on your browser that will allow you to reject Cookies.

How can you opt out of communication from us?

You can opt out of future communication from us by unsubscribing online, or by contacting our customer care team.

When do we disclose your personal information?

Your personal information will not be used for any other reason other than those covered in this Privacy Policy. We may disclose your personal information to third parties for the following reasons:

  • For the reason it was initially collected, such as to supply purchased items to you, respond to feedback or operate our business.
  • To enforce our legal rights or those of others, or if we are required to do so by law.
  • To those who provide services to us such as data storage, website hosting, marketing and customer service.
  • In the event of selling part or all of our business.

If personal information is supplied to a third party, we will take all reasonable steps to ensure that your information is treated in line with all privacy laws and principles.

Security and Storage of information

We may store your information electronically or physically. Only personnel requiring access to this information are allowed access. All personal, company or confidential information is stored in a secured way or in electronic databases requiring logins and passwords.

Some of this information may be stored for a number of years to comply with legal requirements. Any personal information that is no longer required is either deleted or destroyed. We take all reasonable steps to protect your personal information from misuse, loss, modification or disclosure. If you believe that some of the personal information that you have provided us is not correct, incomplete, out of date or not relevant then please contact our customer care team for it to be changed.

Contacting us or making a complaint

If you have any issues that you would like to raise with us or wish to make a complaint, then you can do so by contacting our customer care team at info@aldenclothing.com. Please note, we use third parties such as Shopify. You may view Shopify's Privacy Policy and relevant T+C here: https://www.shopify.com/legal. You are welcome to contact our customer care team regarding any other queries relating to any third party Privacy Policies and T+C.